Resources
Faq Floor
A floor-level FAQ on deposit timing, references, and matching issues on South African books.
How Faq Floor fits into a normal deposit week
FAQ Floor answers the routine questions that come up around deposit timing, references, and matching. It is written for teams who need plain guidance when a statement line does not fit the cashbook first time.
Start with the exact rail in use, then note the bank’s daily cut-off and who handles the handover. Cash at branch, same-bank transfer, card batch settlement, and delayed EFT each create different timing on South African statements. The FAQ speaks to teams working in Johannesburg, Durban, Cape Town, and smaller branch networks where over-the-counter deposits still affect recon work.
Keep the first deposit proof with the day’s cash-up, not in a separate inbox. A scanned slip, till summary, or remittance copy gives the bookkeeper something solid when the amount lands with a shortened reference. That small filing habit prevents month-end chasing across WhatsApp, email, and branch counters.
Statement line questions answered
Common snags include a deposit showing a day later than expected, a card total grouped under one settlement line, or a payment reference that does not match the invoice wording. Each answer is written so an admin clerk, cashier, bookkeeper, or branch manager can check the same facts in the same order. The aim is a cleaner trail from source document to bank statement to cashbook entry.
Use this FAQ page alongside the matching workflow note and any briefing entry that covers the same bank or payment type. Check amount, date, and reference again before the deposit bag leaves with security or courier collection.
- ATM, branch, EFT, and card examples
- Reference checks before cashbook posting
- Notes for branch and head-office teams
Cut-off points that change posting
Questions need to make room for OR Tambo travel periods, warehouse runs in Germiston, CBD branch queues, and retail-centre banking hours. Some businesses deposit daily, while others bank only on selected trading days, so the guidance separates standing routines from once-off exceptions. Note whether the issue comes from a branch deposit, ATM deposit, card merchant payout, or EFT that cleared later than expected.
The page also recognises conditions that affect matching in practice. Load shedding can delay device uploads and card batch transmission, while distance to a branch or cash centre can shift when deposits are physically handed over. Around month-end, public holidays, and high-volume pay dates such as the 25th and month end, finance teams should expect more grouped entries and more reference checking.
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Filing habits that prevent mismatches
A plain FAQ sheet on South African deposit rails, bank cut-off points, and the reconciliation snags that usually cause unmatched entries. Label the subject with the real bank or reference in question.
File the supporting note on the same date as the banking event. That can sit with the cash-up, deposit slip, card settlement report, or proof of payment used for the posting. When a statement line looks odd later, the answer is usually in that first set of documents, not in a fresh retelling.